These are the terms we work under and how we look after your information. They cover our coaching, mentoring, cultural supervision, advisory, facilitation, speaking and teaching work, and the use of our website.
The pages below are read together. If you engage us under a signed contract, a statement of work or a purchase order, and that document conflicts with these pages, the signed document comes first for that engagement.
What is here
- Terms and Conditions: how an engagement starts, fees and invoices, cancellations, intellectual property, cultural material, and the limits of what we do.
- Payment terms: when payment is due, how to pay, payment reminders, late payment, and what to do if an invoice looks wrong.
- Cancellation and Refund Policy: notice periods, what happens if we cancel, and how refunds are paid.
- Privacy Policy: what we collect, why, where it is kept, how long, and how to see, correct or delete it.
- Platforms that may hold your information: what we mean by personal and sensitive information, where each kind is kept, the kinds of platform we use, and what is and is not within our control.
- Website Terms of Use: using koachingthegap.com and these pages.
- Non-Medical Disclaimer and Client Responsibility Disclaimer: what coaching is and is not, and what sits with you.
- How to raise a concern or complaint: the steps, and who to go to above us.
- Definitions and glossary: what our words mean, across these pages.
Questions
Email [email protected]. We acknowledge within 5 business days. If you would like any of these pages in another format, ask.
If you need support right now
- Lifeline: 13 11 14, 24 hours
- 13YARN: 13 92 76, 24 hours, run by Aboriginal and Torres Strait Islander people