This page sets out how payment works when you receive a quote or invoice from us. It is read together with our Terms and Conditions (clause 8, Fees, invoices and payment) and our Cancellation and Refund Policy. If your signed contract, statement of work or purchase order says something different, that document comes first. If this page and clause 8 of the Terms and Conditions differ, clause 8 applies. Words with a particular meaning are explained in Definitions and glossary.
Invoices are payable within 14 days of the invoice date unless your agreement says otherwise. The due date is shown on each invoice.
Some engagements are invoiced in advance, some on a schedule, and some after delivery. Your quote, proposal or agreement says which.
Each invoice shows how to pay: by bank transfer, or by the online payment option on the invoice. We do not add a surcharge for paying online.
Any tax that applies is shown on the invoice.
If you prepay a block of sessions, unused sessions stay valid for 12 months from the invoice date unless we agree something different in writing. The Cancellation and Refund Policy covers cancelling and refunds.